Social Services

The delivery of social services for residents of Haliburton County and the City of Kawartha Lakes is administered by the City of Kawartha Lakes through offices located in Haliburton and in Lindsay respectively. The contact information for the office in Haliburton is:

49 Maple Avenue Unit 8
Haliburton, ON K0M 1S0
Telephone: 705-457-4571
Fax: 705-457-8032

Social Services

The Social Services division administers the Ontario Works (OW) program and Children’s Services in Kawartha Lakes and Haliburton County. We also deliver homelessness prevention services in partnership with the City’s Housing Help Centre.

Ontario Works provides financial and employment assistance to people in need. Children’s Services staff ensure that quality, stable and affordable childcare is available to residents of the City of Kawartha Lakes and Haliburton County.

Residents of Kawartha Lakes and Haliburton County can seek the assistance of our Social Services division by visiting or contacting one of our offices, open Monday to Friday from 8:30am to 4:30pm.

You can apply for Ontario Works online, by phone or by visiting the local office.  All information provided will be kept private and confidential.

By phone:

Call 705-286-4085  or 1-877-324-9870 and press the number 4

This process can take from 15 to 20 minutes and you will be booked for an in office appointment.

Before you apply online or by phone, please have the following information about yourself and any family members ready:

  • birth dates
  • Social Insurance Numbers
  • health card numbers
  • full address with postal code and phone number
  • monthly shelter costs including rent, utilities, etc…
  • summary of all income and assets of all family members

You can apply online anytime. The application process can take 60 minutes to complete.

You can suggest up to three dates and times when you might be available to meet a caseworker and complete the full application.

Follow-up Appointment

You must attend the appointment in peson.  If you have a spouse or partner, they must also attend the appointment.  You must bring all your documentation, as listed above, to the appointment (rent receipts, mortgage statements, utility bills, updated bank statements, pay stubs).

During the appointment, which will likely last one to two hours, your caseworker will:

  • complete the full application for financial assistance by asking a number of questions
  • let you know about other ways they can help
  • inform you of your rights and responsibilities as a participant in the program
  • provide you with information about employment services requirements

The caseworker will let you know if you are eligible for financial assistance through Ontario Works at the end of the application process. If additional information is needed, it may take a couple days to determine your eligibility.

Employment supports

If you qualify for Ontario Works, you have access to a range of employment services designed to help you prepare for, find and maintain employment. Opportunities include:

  • academic upgrading
  • job-specific skills training
  • English as a Second Language
  • Learning, Earning and Parenting programming
  • access to local employment centres
  • referrals to various job readiness programs
  • access to information about who is hiring

What if I am already involved in an activity or recently started a new job?

You may be eligible to receive additional help with employment-related expenses, including:

  • clothing
  • grooming
  • safety equipment (work boots, hard hats, and similar items)
  • supplies and equipment
  • transportation
  • criminal records checks
  • medical examinations or certificates
  • minor fees such as certification charges or short-term training costs
  • child care costs

Financial assistance

Basic financial assistance

Basic financial assistance helps cover the cost of basic needs like food and shelter. The amount you are eligible to receive will vary depending on your family size, the age of your dependents, income and shelter costs.

Prescription medication coverage

You will also be able to use your health card to pay for most prescription medication at a pharmacy.

Other benefits

You may also be eligible for benefits to help pay for:

  • special diets
  • pregnancy/breast-feeding nutritional allowance
  • glasses for dependent children
  • travel and transportation to and from medical appointments
  • diabetic supplies
  • surgical supplies
  • guide dog costs
  • dental care or dentures for adults
  • glasses for adults
  • prosthetic devices